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|  |  | 09600SB0692sam001 | - 2 - | LRB096 06759 MJR 37619 a |  | 
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| 1 |  |         (3) it is in the State's interest to protect the  | 
| 2 |  | interests of gas public utility employees who have  | 
| 3 |  | dedicated themselves to assuring reliable service to the  | 
| 4 |  | citizens of this State; | 
| 5 |  |         (4) the Peoples Gas Light and Coke Company's workforce  | 
| 6 |  | quality is insufficient, does not assure safe and reliable  | 
| 7 |  | service to its customers, and does not adequately maintain  | 
| 8 |  | its system; this is evident by the nature of outages, the  | 
| 9 |  | delay in restoring service to customers, and the number of  | 
| 10 |  | complaints received by legislators; and | 
| 11 |  |         (5) the General Assembly finds that it is necessary to  | 
| 12 |  | assure that employees have the requisite skills,  | 
| 13 |  | knowledge, and competence to provide reliable and safe  | 
| 14 |  | natural gas service. | 
| 15 |  |     (b) The Commission shall establish appropriate workforce  | 
| 16 |  | levels for gas public utilities.  The knowledge, skill, and  | 
| 17 |  | competence levels to be demonstrated shall be consistent with  | 
| 18 |  | those generally required of or by the gas public utilities in  | 
| 19 |  | this State with respect to their employees. | 
| 20 |  |     (c) Gas public utilities shall restore service for a  | 
| 21 |  | customer within 24 hours after receiving notice that a customer  | 
| 22 |  | is out of service. | 
| 23 |  |     (d) A gas public utility that violates or fails to obey,  | 
| 24 |  | observe, or comply with any order, decision, rule, regulation,  | 
| 25 |  | direction, or requirement, or any part or provision thereof of  | 
| 26 |  | the Commission, made or issued under authority of subsections  | 
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|  |  | 09600SB0692sam001 | - 3 - | LRB096 06759 MJR 37619 a |  | 
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| 1 |  | (b) or (c) of this Section shall be subject to a civil penalty  | 
| 2 |  | of no more than $30,000 for each offense. | 
| 3 |  |     (e) A gas public utility shall keep all repair appointments  | 
| 4 |  | when a customer premises visit requires a customer to be  | 
| 5 |  | present and inform a customer when a repair appointment  | 
| 6 |  | requires the customer to be present.  If a gas public utility  | 
| 7 |  | fails to satisfy the requirements of this subsection (e), then  | 
| 8 |  | the gas public utility shall credit the customer $50 per missed  | 
| 9 |  | appointment. A credit required by this subsection (e) does not  | 
| 10 |  | apply when the gas public utility provides the customer with  | 
| 11 |  | 24-hour notice of its inability to keep the appointment.
 
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| 12 |  |     Section 99. Effective date. This Act takes effect upon  | 
| 13 |  | becoming law.".
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