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96TH GENERAL ASSEMBLY
State of Illinois
2009 and 2010
HB4159
Introduced 2/27/2009, by Rep. Jehan A. Gordon SYNOPSIS AS INTRODUCED:
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Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Provides that a violation shall result in a $100 fine levied on the public utility for the first offense, with an additional $25 fine for each subsequent offense. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.
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| FISCAL NOTE ACT MAY APPLY | |
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A BILL FOR
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HB4159 |
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LRB096 11808 MJR 22646 b |
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| AN ACT concerning utilities.
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| Be it enacted by the People of the State of Illinois,
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| represented in the General Assembly:
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| Section 5. The Public Utilities Act is amended by adding |
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| Section 8-515 as follows:
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| (220 ILCS 5/8-515 new)
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| Sec. 8-515. Customer service calls for public utility |
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| service; time limit and penalties. |
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| (a) A public utility shall maintain a live operator or |
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| service representative, rather than a voice recording, to |
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| answer customer service calls within 3 minutes of the customer |
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| placing the call concerning service. |
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| (b) If on-site service is required, then a public utility |
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| shall provide the customer with a 3-hour time period during |
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| which the utility's service representatives must arrive at the |
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| customer's location. |
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| (c) A violation of this Section shall result in a $100 fine |
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| levied on the public utility for the first offense, with an |
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| additional $25 fine for each subsequent offense. |
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| (d) The Commission shall promulgate rules to implement the |
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| requirements of this Section.
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| Section 99. Effective date. This Act takes effect upon |