HR0965

LRB095 19078 KXB 45271 r






1

HOUSE RESOLUTION


 
2
    WHEREAS, The members of the Illinois House of 
3
Representatives are pleased to congratulate Theodore G. 
4
Schwartz, founder and chairman of APAC Customer Services, Inc., 
5
on being honored for his achievements by the Illinois Holocaust 
6
Museum and Education Center; and

 
7
    WHEREAS, Mr. Schwartz launched APAC Customer Services, 
8
Inc., in 1992; at its beginning, APAC specialized in telephone 
9
sales of brokered radio and cable TV advertising time and 
10
through the leadership of Mr. Schwartz, grew to be the largest 
11
and most successful business of its kind, representing over 
12
1500 radio stations nationwide; and

 
13
    WHEREAS, Realizing the potential for outsourced service 
14
providers, he sold the advertising business in 1992 and shifted 
15
his focus to optimizing customer relationships; under his 
16
direction and stewardship, APAC was the pioneer and remains a 
17
leader in providing outsourced customer service relationships 
18
for a wide range of industry Fortune 500 clients; and

 
19
    WHEREAS, Mr. Schwartz has been afforded a great deal of 
20
industry recognition, including the prestigious Pioneer Award, 
21
induction into the American Teleservices Association Hall of 
22
Fame, as well as the Call Center Solutions Hall of Fame; he is 
 


 






HR0965
- 2 -
LRB095 19078 KXB 45271 r




1
a member of the Chief Executives Organization, Young Presidents 
2
Organization, and World Presidents Organization; in addition, 
3
he has received the University of Illinois Entrepreneur Hall of 
4
Fame Award and the Illinois High Tech Entrepreneur Award; and

 

5
    WHEREAS, Currently, Ted Schwartz is the managing principal 
6
of TCS Group, L.L.C., a private investment and personalized 
7
service firm; with his wife, M. Christine Schwartz, he founded 
8
the T & C Schwartz Family Foundation; their philanthropy has 
9
been devoted to many local and national issues such as health 
10
education, medical research, Jewish youth, and Chicago 
11
projects; he is also a member of the Executive Advisory Board 
12
of The Chemistry of Life Processes Institute at Northwestern 
13
University; therefore, be it

 
14
    RESOLVED, BY THE  HOUSE OF REPRESENTATIVES OF THE 
15
NINETY-FIFTH GENERAL ASSEMBLY OF THE STATE OF ILLINOIS, that we 
16
congratulate Theodore Schwartz and wish him the best in his 
17
future endeavors; and be it further

 
18
    RESOLVED, That a suitable copy of this resolution be 
19
presented to Theodore G. Schwartz as a symbol of our respect 
20
and esteem.