Illinois General Assembly - Bill Status for HB 4380

Amends the Counties Code and the Illinois Municipal Code regarding community antenna television systems. Requires community antenna television systems franchisees to submit to the franchising authority a detailed customer services plan. Requires franchisees to establish and maintain such business offices and customer service and call centers and provide personnel, telephone service, and other equipment, as necessary, to ensure the timely, efficient, and effective service to customers. Provides time limitations for franchisees to respond to telephone calls, installations, and service repairs. Requires franchisees to maintain records of customer complaints, service outages and interruptions, and customer service requests. Requires franchisees to inform customers of its products and services and of any construction in the customer's area. Requires employees of the franchisee to wear identification badges when entering private property or working on the public way. Provides that any person or organization adversely affected by a violation, or by a pattern and practice of violations, shall have the right to sue a franchisee in a court of competent jurisdiction for damages and for injunctive and other relief. Provides that any person who violates any of these provisions shall be subject to a fine not to exceed $750 for each offense. Provides a schedule of credits to customers for certain actions of the franchisee. Requires franchisees to mail to each customer a summary of the customer protections. Provides that these provisions supersede any contradictory or inconsistent provision of State or local law or any initial or renewal franchise agreement. Preempts home rule powers.

Date	Chamber	Action
1/11/2005	House	Session Sine Die

Date	Chamber	Action
2/3/2004	House	Filed with the Clerk by Rep. William B. Black
2/3/2004	House	First Reading
2/3/2004	House	Referred to Rules Committee
1/11/2005	House	Session Sine Die