CUSTOMER SUPPORT SERVICE House SponsorsRep. Dan Caulkins and Chris Miller 1/7/2025HouseSession Sine Die 815 ILCS 505/2BBBB new Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.House Committee Amendment No. 1 Replaces everything after the enacting clause. Reinserts the provisions of the introduced bill with the following changes: Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that the customer support service requirements apply to high-impact social media companies. Defines "high-impact social media company". Makes corresponding changes. 2/17/2023HouseFiled with the Clerk by Rep. Dan Caulkins 2/17/2023HouseFirst Reading 2/17/2023HouseReferred to Rules Committee 2/28/2023HouseAssigned to Consumer Protection Committee 3/8/2023HouseHouse Committee Amendment No. 1 Filed with Clerk by Rep. Dan Caulkins 3/8/2023HouseHouse Committee Amendment No. 1 Referred to Rules Committee 3/9/2023HouseHouse Committee Amendment No. 1 Rules Refers to Consumer Protection Committee 3/9/2023HouseHouse Committee Amendment No. 1 Adopted in Consumer Protection Committee; by Voice Vote 3/9/2023HouseDo Pass as Amended / Short Debate Consumer Protection Committee; 009-000-000 3/10/2023HousePlaced on Calendar 2nd Reading - Short Debate 3/16/2023HouseAdded Co-Sponsor Rep. Chris Miller 3/22/2023HouseHouse Floor Amendment No. 2 Filed with Clerk by Rep. Dan Caulkins 3/22/2023HouseHouse Floor Amendment No. 2 Referred to Rules Committee 3/22/2023HouseHouse Floor Amendment No. 2 Rules Refers to Consumer Protection Committee 3/22/2023HouseSecond Reading - Short Debate 3/22/2023HouseHeld on Calendar Order of Second Reading - Short Debate 3/23/2023HouseHouse Floor Amendment No. 3 Filed with Clerk by Rep. Dan Caulkins 3/23/2023HouseHouse Floor Amendment No. 3 Referred to Rules Committee 3/27/2023HouseRule 19(a) / Re-referred to Rules Committee 3/27/2023HouseHouse Floor Amendment No. 2 Rule 19(c) / Re-referred to Rules Committee 1/7/2025HouseSession Sine Die