Section 1660.40  ADA Coordinator Level

a)         If an individual desires to file a formal written grievance, the individual shall promptly, but no later than 180 days after the alleged discrimination, submit the grievance to the ADA Coordinator in writing on the Grievance Form prescribed for that purpose.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.  The Grievance Form must be completed in full to receive proper consideration by the ADA Coordinator.

b)         Upon request, assistance shall be provided by the Department to complete the Grievance Form.

c)         The ADA Coordinator, or their representative, shall investigate the grievance and, if the grievance is found to be valid, shall make reasonable efforts to resolve it.  The ADA Coordinator shall provide a written response to the complainant and the Secretary within 15 business days after receipt of the Grievance Form.

(Source:  Amended at 49 Ill. Reg. 14979, effective November 6, 2025)