ADMINISTRATIVE CODE

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  3. TITLE 83: PUBLIC UTILITIES
  4. PART 280 PROCEDURES FOR GAS, ELECTRIC, WATER AND SANITARY SEWER UTILITIES GOVERNING ELIGIBILITY FOR SERVICE, DEPOSITS, BILLING, PAYMENTS, REFUNDS AND DISCONNECTION OF SERVICE
TITLE 83: PUBLIC UTILITIES
CHAPTER I: ILLINOIS COMMERCE COMMISSION
SUBCHAPTER b: PROVISIONS APPLICABLE TO MORE THAN ONE KIND OF UTILITY
PART 280 PROCEDURES FOR GAS, ELECTRIC, WATER AND SANITARY SEWER UTILITIES GOVERNING ELIGIBILITY FOR SERVICE, DEPOSITS, BILLING, PAYMENTS, REFUNDS AND DISCONNECTION OF SERVICE
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SUBPART A: GENERAL

Section 280.5 Policy
Section 280.10 Exemptions
Section 280.15 Compliance
Section 280.20 Definitions

SUBPART B: APPLICATIONS FOR UTILITY SERVICE

Section 280.30 Application
Section 280.35 Revert to Landlord/Property Manager Agreements

SUBPART C: DEPOSITS

Section 280.40 Deposits
Section 280.45 Deposits for Low Income Customers

SUBPART D: REGULAR BILLING

Section 280.50 Billing

SUBPART E: PAYMENT

Section 280.60 Payment
Section 280.65 Late Payment Fee Waiver for Low Income Customers
Section 280.70 Preferred Payment Date
Section 280.80 Budget Payment Plan

SUBPART F: IRREGULAR BILLING

Section 280.90 Estimated Bills
Section 280.100 Previously Unbilled Service

SUBPART G: REFUNDS AND CREDITS

Section 280.110 Refunds and Credits

SUBPART H: PAYMENT ARRANGEMENTS

Section 280.120 Deferred Payment Arrangements
Section 280.125 Deferred Payment Arrangements for Low Income Customers

SUBPART I: DISCONNECTION

Section 280.130 Disconnection of Service
Section 280.135 Winter Disconnection of Residential Heating Services, December 1 through March 31
Section 280.140 Disconnection for Lack of Access to Multi-Meter Premises
Section 280.150 Disconnection of Master-Metered Apartment Buildings

SUBPART J: MEDICAL CERTIFICATION

Section 280.160 Medical Certification

SUBPART K: RECONNECTION

Section 280.170 Timely Reconnection of Service
Section 280.180 Reconnection of Former Residential Customers for the Heating Season

SUBPART L: UNAUTHORIZED SERVICE USAGE

Section 280.190 Treatment of Illegal Taps
Section 280.200 Tampering
Section 280.205 Non-Residential Tampering
Section 280.210 Payment Avoidance by Location

SUBPART M: COMPLAINT PROCEDURES

Section 280.220 Utility Complaint Process
Section 280.230 Commission Complaint Process

SUBPART N: INFORMATION

Section 280.240 Public Notice of Commission Rules
Section 280.250 Second Language Requirements
Section 280.260 Customer Information Packet

Section 280.APPENDIX A Disconnection Notice
Section 280.APPENDIX B Customer Rights
Section 280.APPENDIX C Public Notice
Section 280.APPENDIX D Disconnection Notice Insert for Residential Gas and Electric Customers
AUTHORITY: Implementing the Small Business Utility Deposit Relief Act [220 ILCS 35] and Sections 8-101, 8-206 and 8-207 of the Public Utilities Act [220 ILCS 5], and authorized by Section 8 of the Small Business Utility Deposit Relief Act and Sections 8-101, 8-207 and 10-101 of the Public Utilities Act.
SOURCE: Rule repealed, new rule adopted at 3 Ill. Reg. 1, p. 102, effective January 6, 1979; emergency amendment at 3 Ill. Reg. 46, p. 65, effective November 16, 1979, for a maximum of 150 days; amended at 4 Ill. Reg. 46, p. 1274, effective November 10, 1980; amended at 6 Ill. Reg. 10917, effective September 7, 1982; amended at 6 Ill. Reg. 13723, effective November 8, 1982; amended at 7 Ill. Reg. 9285, effective July 22, 1983; codified at 7 Ill. Reg. 13218; emergency amendment at 7 Ill. Reg. 14543, effective October 18, 1983, for a maximum of 150 days; amended at 7 Ill. Reg. 13221, effective November 1, 1983; emergency amendment at 7 Ill. Reg. 16667, effective December 1, 1983, for a maximum of 150 days; amended at 8 Ill. Reg. 3664, effective March 15, 1984; emergency amendment at 8 Ill. Reg. 17924, effective September 13, 1984, for a maximum of 150 days; amended at 8 Ill. Reg. 21222, effective October 15, 1984; amended at 9 Ill. Reg. 2268, effective February 8, 1985; amended at 16 Ill. Reg. 11023, effective July 1, 1992; amended at 17 Ill. Reg. 805, effective January 15, 1993; amended at 18 Ill. Reg. 6160, effective May 1, 1994; amended at 18 Ill. Reg. 17974, effective December 15, 1994; emergency amendment at 25 Ill. Reg. 16545, effective December 13, 2001 for a maximum of 150 days; amended at 26 Ill. Reg. 7032, effective May 1, 2002; amended at 27 Ill. Reg. 4527, effective April 1, 2003; emergency amendment at 27 Ill. Reg. 15156, effective September 15, 2003, for a maximum of 150 days; amended at 28 Ill. Reg. 2684, effective February 10, 2004; old Part repealed at 38 Ill. Reg. 21328, and new Part adopted at 38 Ill. Reg. 21331, effective November 1, 2014.