TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.10 MAILING ADDRESS FOR BENEFIT CHECKS AND DEBIT CARDS
Section 2830.10 Mailing
Address for Benefit Checks and Debit Cards
a) The Department uses a third-party vendor to issue, mail and
manage all benefit checks and debit cards. Benefit checks and debit cards will
be mailed to the address provided by the claimant in accordance with 56 Ill.
Adm. Code 2720.35. The vendor will only mail a benefit check or debit card to
the address given to the vendor by the Department. It is the claimant's
responsibility to ensure the Department has the claimant's correct address.
b) Neither benefit checks nor debit cards will be mailed to a
Post Office box unless the claimant provides the local office with a home
address and an explanation of why the claimant wants the benefit check or debit
card sent to a Post Office box.
c) Neither benefit checks nor debit cards will be mailed to an
address outside of the United States or Canada unless the claimant provides a
reason that indicates only a temporary absence from this country or Canada.
(Source:
Amended at 46 Ill. Reg. 5671, effective March 24, 2022)
 | TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.50 CALCULATING THE "NATIONAL AVERAGE OF THIS RATIO" UNDER SECTION 401 OF THE ACT (REPEALED)
Section 2830.50 Calculating
The "National Average Of This Ratio" Under Section 401 Of The Act
(Repealed)
(Source: Repealed at 43 Ill. Reg. 1610, effective January 15, 2019)
SUBPART B: PAYMENT TO DECEASED CLAIMANTS
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.200 PAYMENT OF BENEFITS DUE A DECEASED OR COMATOSE CLAIMANT
Section 2830.200 Payment of
Benefits Due a Deceased or Comatose Claimant
a) When the Department becomes aware that a claimant has died or
become comatose before receiving benefits to which the claimant is entitled, the
Department will make payment to the account designated by the individual for
direct deposit or the debit card assigned to the claimant by the Department.
If the Department is unable to make payment to the deceased or comatose
claimant's direct deposit account, the Department will make payment by debit
card, or, if at the time of such payment, the payment cannot be made by way of
debit card then the benefits will be paid by way of a paper check that will be
made payable to the order of “The Estate or Heirs of” the claimant. However,
any benefit checks previously issued to the individual that have not been
presented for payment must be returned to the Director, or an affidavit must be
submitted stating that the benefit checks were lost, stolen, or destroyed. In
the event of a benefit payment to a deceased or comatose claimant, under no
circumstances will a check be made payable to the order of more than one payee
nor to a named individual.
b) In the case of a claimant who became and remains comatose or
who died prior to certifying for benefits, a completed certification form must
be submitted by an individual with first-hand knowledge of the matters asserted
in the certification, together with an affidavit attesting that the individual
has first-hand knowledge and that the matters asserted are true to the best of that
individual's knowledge. The completed certification form must be submitted
within nine months after the date of death or entry into the comatose state.
Unless the certification form is received within nine months after the date of
death or entry into the comatose state, any benefits due the deceased or
comatose claimant shall revert to and be returned to the State's unemployment
trust fund. The certification form shall be submitted to a local unemployment office
either in person or by certified mail, shall be supported by an affidavit
setting forth the relationship to the deceased or comatose claimant, and shall
be accompanied by a certified copy of the death certificate for the deceased
claimant or, in the case of a comatose claimant, the statement of a licensed
and practicing physician indicating the date as of which the claimant became
comatose. The forms required to certify for a deceased or comatose claimant
are available at local unemployment offices or by calling Claimant Services.
The telephone number for Claimant Services is 800-244-5631 and is available on
the Department's website (ides.illinois.gov). Under no circumstances shall the
claimant's eligibility extend beyond the date that the claimant died. Under no
circumstances shall a claimant be eligible for benefits for the period during
which the claimant was in a comatose state.
(Source: Amended at 46 Ill.
Reg. 5671, effective March 24, 2022)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.205 ORDER OF PAYMENT TO SURVIVORS OF A DECEASED CLAIMANT (REPEALED)
Section 2830.205 Order Of
Payment To Survivors Of A Deceased Claimant (Repealed)
(Source: Repealed at 43 Ill. Reg. 1610, effective January 15, 2019)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.206 ORDER OF PAYMENT ON BEHALF OF A COMATOSE CLAIMANT (REPEALED)
Section
2830.206 Order of Payment on Behalf of a Comatose Claimant (Repealed)
(Source:
Repealed at 43 Ill. Reg. 1610, effective January 15, 2019)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.210 PAYMENT TO A MINOR SURVIVOR OF A DECEASED CLAIMANT OR TO A MINOR WHEN THE CLAIMANT IS COMATOSE (REPEALED)
Section 2830.210 Payment to a
Minor Survivor of a Deceased Claimant or to a Minor When the Claimant is
Comatose (Repealed)
(Source: Repealed at 43 Ill.
Reg. 1610, effective January 15, 2019)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.215 TIME AND MANNER FOR CLAIMING BENEFITS DUE A DECEASED OR A COMATOSE CLAIMANT (REPEALED)
Section 2830.215 Time and
Manner for Claiming Benefits Due a Deceased or a Comatose Claimant
(Repealed)
(Source: Repealed at 43 Ill.
Reg. 1610, effective January 15, 2019)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.220 RIGHT OF APPEAL (REPEALED)
Section 2830.220 Right of
Appeal (Repealed)
(Source: Repealed at 43 Ill.
Reg. 1610, effective January 15, 2019)
SUBPART C: REISSUANCE OF BENEFIT CHECKS, MISDIRECTED PAYMENTS OR LOST OR STOLEN DEBIT CARDS
ADMINISTRATIVE CODE TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830 PAYMENT OF BENEFITS
SECTION 2830.300 REQUESTS FOR REISSUANCE OF CHECKS OR REPLACEMENT OF ELECTRONIC PAYMENTS
Section 2830.300 Requests for
Reissuance of Checks Or Replacement of Electronic Payments
a) With respect to benefit payments made by paper check:
1) If the claimant is filing an intrastate claim (see 56 Ill.
Adm. Code 2714 for interstate claims) and is seeking the reissuance of a
benefit payment check, the claimant shall contact the Department by calling
Claimant Services, obtain a required form provided by the Department, provide
the Department with Department-requested documents that prove the claimant's
identity, and, on the required Department form, request reissuance of the check.
The documents required to prove the claimant's identity are a copy of both
sides of the claimant's current and valid driver's license or State
identification card and a copy of both sides of the claimant's valid Social
Security card. The telephone number for Claimant Services is 800-244-5631 and
is available on the Department's website (ides.illinois.gov).
A) If the original check has been returned to the Department by
either the claimant or the Post Office, the Department will
promptly cause a replacement check to be issued to the claimant.
B) If the original check has not been processed by the payor
financial institution and has not been returned, the Department will cause
payment to not be issued on the check. After confirmation that the stop on the
payment of the check has been processed, the Department will promptly cause a
replacement check to be issued to the claimant.
C) If the
original check has already been processed by the payor financial institution
and has not been returned, the claimant will be sent instructions as outlined
in Section 2830.305.
2) Requests by a second endorser for replacement of a benefit
check that has not already been processed by the payor financial institution
shall be made in writing to the Illinois Department of Employment Security, in
care of the Accounting Services Division, Trust Fund Unit, at the address
stated in 56 Ill. Adm. Code 2712.10.
A) If the original benefit check was lost, mutilated or
stale-dated after receipt by the second endorser, and if proof of that action
is provided to the Department, disbursement of the funds to cover the check
will be made to the second endorser.
B) If the original benefit check was subject to a stop payment
order initiated by the claimant pursuant to subsection (a)(1)(B), the matter
will be sent to the Benefit Payment Control Division for an investigation
pursuant to Section 2830.310.
b) With
respect to benefit payments made by way of debit card or direct deposit:
1) Any issue concerning a benefit payment that, in the case of a
debit card, was deposited into an account assigned to the claimant or, in the
case of direct deposit, was deposited into an account designated by the
claimant, must be resolved between the claimant and the financial institution
at which the payment was deposited according to the terms and conditions of the
cardholder or account agreement.
2) When the claimant alleges that a debit card was mailed to an
address that the claimant did not authorize, that a benefit payment was not
deposited into an account that the claimant authorized, or that a benefit payment
was not credited to the debit card assigned to the claimant, the claimant may
file a request for review of the payment at a local office, on a form provided
by the Department, or by calling Claimant Services (see 56 Ill. Adm. Code 2714
for interstate claims). The telephone number for Claimant Services is 800-244-5631
and is available on the Department's website (ides.illinois.gov). If a
claimant's telephone inquiry cannot be resolved over the phone, the Department
will provide the claimant with any forms needed to proceed. All requests for
review of payment shall be submitted to the Department's Accounting Services Division
to determine if the issue can be resolved by the Department or if the claimant
should be referred to the financial institution in which the payment was
deposited. If the request is made in person at the local office, the forms
needed to request review by the Department's Accounting Services Division will be
forwarded by local office staff. Forms submitted by the claimant directly must be
mailed to the Department's address provided on the form. When identity theft
has been alleged, the Department's Accounting Services Division will refer the
matter to the Department's Benefit Payment Control Division for an
investigation as provided in Section 2830.310.
(Source: Amended at 49 Ill.
Reg. 11163, effective August 20, 2025)
|
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.303 LOST OR STOLEN DEBIT CARDS
Section
2830.303 Lost Or Stolen Debit Cards
A
claimant must report a lost or stolen debit card immediately to the financial
institution that issued the card by calling the telephone number provided on
the cardholder agreement provided by the financial institution. The telephone
number will also be available on the Department's website. A replacement card
will be issued in accordance with the terms and conditions of the cardholder
agreement.
(Source: Added at 32 Ill. Reg. 13183,
effective July 24, 2008)
ADMINISTRATIVE CODE TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830 PAYMENT OF BENEFITS
SECTION 2830.305 WHERE ORIGINAL BENEFIT CHECK HAS BEEN PROCESSED BY THE PAYOR FINANCIAL INSTITUTION
|
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.310 CHECK, DEBIT CARD OR DIRECT DEPOSIT AUTHORIZATION INVESTIGATION
Section 2830.310 Check, Debit
Card Or Direct Deposit Authorization Investigation
a) When an investigation is to be conducted because the claimant
claims nonreceipt of a benefits check or the proceeds of a payment, the
claimant must file a completed Affidavit of Non-Endorsement, in the case of a
paper check, or a Payment Tracer and Affidavit of Non-Receipt of UI Benefits Form,
in the case of an electronic payment, in accordance with the filing
instructions stated on the appropriate form. Each of these forms will be
provided by the Department, and the claimant may request these forms by calling
Claimant Services. The telephone number for Claimant Services is 800-244-5631
and is available on the Department’s website (ides.illinois.gov). When
submitting the appropriate completed Affidavit, the claimant must also submit
proof of identification by including photocopies of requested documents. The
documents required to prove the claimant's identity are a copy of both sides of
the claimant's current and valid driver's license or State identification card
and a copy of both sides of the claimant's valid Social Security card. When an
Affidavit has been filed at a local office, all materials relevant to the
investigation shall be forwarded to the Department's Benefit Payment Control
Subdivision.
b) The Department's Benefit Payment Control Subdivision will
conduct an investigation, including an interview of the claimant as provided in
Section 2830.325, and will issue a decision either allowing or denying the
request for reissuance of payment as provided in Section 2830.335.
c) Prior to the interview required by Section 2830.325, the
Department employee who conducted the initial investigation shall record the
results of the following in chronological order:
1) Any contact with the second endorser or payor financial
institution. Any relevant information or evidence, such as check cashing
registration cards or direct deposit information, should be noted and included
in the file;
2) Contact with additional witnesses as might be deemed necessary
by the Department employee who conducted the investigation; and
3) Any contact with the claimant, including any background
information that might have been discovered.
(Source: Amended at 46 Ill.
Reg. 5671, effective March 24, 2022)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.315 NOTICE OF INTERVIEW
Section 2830.315 Notice of
Interview
a) Written notice of the date, time and place of the interview will
be mailed to the claimant, at the address shown on the Affidavit of
Non-Endorsement or on the Payment Tracer and Affidavit of Non-Receipt of UI
Benefits Form submitted by the claimant, at least 10 days prior to the date of
the interview.
b) The notice of interview will identify the facts and issues to
be covered by the interview.
(Source: Amended at 46 Ill.
Reg. 5671, effective March 24, 2022)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.320 CONTINUANCES
Section 2830.320
Continuances
The Department employee to whom
the matter is assigned shall grant continuances only for good cause shown.
When a continuance is granted, the interview shall be rescheduled for the
earliest possible time convenient to all parties. All parties shall be
informed of the date, time and place of the rescheduled interview either orally
or in writing.
(Source: Amended at 43 Ill. Reg. 1610, effective January 15, 2019)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.325 CHECK, DEBIT CARD OR DIRECT DEPOSIT AUTHORIZATION INTERVIEW
Section 2830.325 Check, Debit
Card Or Direct Deposit Authorization Interview
a) The Department employee assigned to the matter shall conduct
an interview of the claimant that is limited to the issues set forth in the
notice of interview.
b) All testimony at the interview shall be made under oath or
affirmation.
c) At the interview, the Department employee assigned to the
matter shall:
1) Inform the parties of the purpose of the interview and of
their rights under the Act and the rules promulgated thereunder;
2) Present to the claimant all relevant material obtained during
the investigation;
3) If the second endorser is present, take any testimony offered
by the second endorser on the cashing of the benefit check;
4) Provide the claimant with an opportunity to explain any
reasons or to present any evidence that would show that the signature on the benefit
check, change of address or direct deposit authorization form is not the
claimant's (or otherwise that one of these forms is not authentic if it was
submitted via the internet), and then allow the claimant to cross-examine any
witnesses at the hearing or rebut any other evidence presented; and
5) Issue a decision on the available facts, even if the claimant
does not appear at the interview (there shall be no defaults for want of
prosecution, though the claimant may withdraw the request for reissuance).
(Source: Amended at 46 Ill.
Reg. 5671, effective March 24, 2022)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.330 THE RECORD
Section 2830.330 The Record
A complete record shall be
maintained of the interview by the Department employee assigned to the matter.
The record will consist of a written summary of the testimony of the parties
and their witnesses and copies of all documents, reports, briefs, motions and
findings in the matter.
(Source: Amended at 43 Ill. Reg. 1610, effective January 15, 2019)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.335 DECISION
Section 2830.335 Decision
a) A decision shall be made in writing, shall separately state
findings of fact and conclusions of law, and shall be mailed to the parties.
b) A decision to allow or deny a claim for reissuance of payment
under this Subpart shall be based on the testimony and evidence in the record
and not solely on an analysis of the claimant's handwriting. The formal rules
of evidence shall not, however, apply in these matters.
c) No decision shall be based solely on unobjected to hearsay
testimony when the claimant has testified to the contrary under oath unless the
Department employee assigned to the matter finds that the claimant's testimony
is incredible, inconsistent or inherently improbable.
d) No decision shall be based on evidence that the claimant has
not had an opportunity to review and rebut. The claimant shall be deemed to
have waived his or her right to review and rebut when he or she fails to appear
at the scheduled hearing.
(Source: Amended at 43 Ill. Reg. 1610, effective January 15, 2019)
| TITLE 56: LABOR AND EMPLOYMENT
CHAPTER IV: DEPARTMENT OF EMPLOYMENT SECURITY
SUBCHAPTER e: RIGHTS AND DUTIES OF EMPLOYEES
PART 2830
PAYMENT OF BENEFITS
SECTION 2830.340 APPEALS
Section 2830.340 Appeals
The decision described in
Section 2830.335 shall constitute a final administrative decision, subject to
review under the Administrative Review Law [735 ILCS 5/Art. III].
(Source: Amended at 43 Ill. Reg. 1610, effective January 15, 2019)
AUTHORITY: Implementing and authorized by Sections 400, 401, 404, 1700 and 1701 of the Unemployment Insurance Act [820 ILCS 405].
SOURCE: Illinois Department of Labor, Bureau of Employment Security, Regulation 26, filed as amended May 2, 1952, effective May 12, 1952; rule repealed by operation of law, October 1, 1984; new rules adopted at 9 Ill. Reg. 10005, effective June 15, 1985; amended at 14 Ill. Reg. 9101, effective May 23, 1990; amended at 15 Ill. Reg. 16960, effective November 12, 1991; amended at 32 Ill. Reg. 13183, effective July 24, 2008; expedited correction at 32 Ill. Reg. 19178, effective July 24, 2008; amended at 32 Ill. Reg. 18972, effective December 1, 2008; amended at 43 Ill. Reg. 1610, effective January 15, 2019; emergency amendment at 46 Ill. Reg. 1162, effective December 27, 2021, for a maximum of 150 days; amended at 46 Ill. Reg. 5671, effective March 24, 2022; amended at 49 Ill. Reg. 11163, effective August 20, 2025.
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